January 24, 2016

find the differences

I just have to share this with you, it's too funny. Well sort of.. ;p. The miniature babyhats on the photo's below are the same one.... :D. Yes, they are. At least according to the miniaturewebshop-owner. The reason she says I think I got a different one than I ordered is just because of the ribbon in the right one....
yeah right, and I'm a dinosaur with a tiny brain :D haha!
it's like saying they look different because of the different backgrounds.. djeez ;). The left one is the one I ordered, the right one the one I got. There are 4* obvious differences between them - besides the irrelevant ribbon - that simply cannot be denied. Even my almost 3-year-old niece would be able to see they're not the same.
*one of the 4 can't be seen by you: the one I got is a one sided/one layered crocheted piece in the shape of a hat, where the left one clearly is a hat and opens. Like a hat should. I also think the one I got is bigger (in any case it's way too big for a 1:12 scale baby's hat, more like 1:6 scale) than the one on the left. But there were no sizes mentioned, so cannot be sure about that and size is not one of the 4 obvious differences

I think it's safe to say I'm not being taken serious at all by the miniaturewebshop-owner, who still hasn't been willing to even admit sending me something different than what I've ordered, let alone offering a solution. She insists it's the same, just with a ribbon added. Seriously. I send these two photo's to her a second time because I thought something must have gone wrong with the photo's coming through in the e-mail or something: when seen together, how on earth - and in good conscience - can you say these two hats are the same?

I won't mention the webshop's name, don't want to publicly discredit it, but - if only for you to have a bit of a laugh ;) - did want to share this somewhat strange experience. It makes me seriously wonder in what upside-down universe she lives in and what she's doing in ours ;p.

I don't mind mistakes at all, especially trivial ones like wrongly delivered stuff like this. We're all human and it happens, I'm the first to be (very) understanding about them.

what I DO mind - a lot - is dishonesty and being continuously treated as if I'm the crazy one. To me it's never or not so much about the mistakes made, it's all about how they're being dealt with. In this case: not so well..

it's a real shame 'cause they've got great miniatures and lots of them, but I won't be going back there. Not just because of this, there was more that wasn't very decent. She could have dealt with this in a way I would have had no problem with her mistakes and also would have forgiven her immediately for the other things I've not mentioned here*, if she'd just admitted to it. And it's not some employee not invested in the company treating a customer poorly, it's the owner herself no less.. 
*quite unprofessional stuff, even wrongful suggestions. Really not the way to treat a customer, also denying some of it while that was just as clear as the hats not being the same

you really don't have to treat me like a king - as the saying suggests - but be honest and at the very least offer me the courtesy of not treating me like a complete idiot.

pretty reasonable right? After the initial irritation and disbelief, I can't help but laugh, mostly about her persistant denial of the hats being different. How ignorant can you be? It's just too funny to take seriously!
https://lh4.googleusercontent.com/-3y1OsjlzifU/AAAAAAAAAAI/AAAAAAAAAg0/KqluV9Vc1Bo/photo.jpg?sz=64
and of course it only makes me more happy and thankful that my usual experience of online miniature- (or otherwise) stores have almost all been superpositive - despite mistakes that inevitably occur on occasion. Most of them were very professional & customerfriendly about them. Some even gave a kind of service they wouldn't have had to! The above experience is truly a rare exception - thankfully :D.

20 comments:

  1. Replies
    1. they are aren't they, well the left one is anyway ;)

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  2. I understand you are too kind to name the shop.Plus, someone who is contentious about a mistake--or willful deception/fraudulent practices--may not quibble about creating problems for you, if you name them.

    On the other hand, it means other people may go through the same stuff. Ah well, such is life.

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    1. hi Azteclady, I get what you mean and I've thought about the risk for others too. However, I'm also very well aware of the fact that this might still be a one time problem with the webshop. What if there has been a sum of circumstances she's been going through that would explain (although still not excuse) her not to see straight or look at it even and react out of line? Maybe because she couldn't deal with being honest at that time (or at all). I can't take the chance of possibly ruining someone's business online over what very well may have been an exception.

      Maybe that's me wanting to see the good in people, but I rather be cautious about it, before creating possibly massive problems for someones livelyhood over a few mistakes (after a one-time visit to her online store) that may or may not be a result of a difficult time in someones life. I don't want to take that risk in case that's what this was.

      And even if not, would it be fair to risk far greater consequences an online outing might cause to her, compared to the 'damage' she's caused me? I don't feel it would be fair at all. I hope you can understand my consideration.

      To me the unpredictable consequentes of naming the store online in case of a one time thing, far outweigh the risk for someone else to experience something similar if it isn't a one-time thing..

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    2. Like I said, you are a kind person.

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  3. I shake my head. Maybe this person needs the gift of glasses.

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  4. Eehhhh, nope, deze hoedjes zijn iig NIET hetzelfde, dus mankeert er niks aan jouw ogen, Monique ;)!!
    Groetjes, Ilona

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  5. Son totalmente diferentes en la ejecución, no se parecen ni en el remate. Feliz semana:-)

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  6. This person needs to change her approach or the word will spread privately and the miniature world is a small community of friendly people.
    Contact me privately and I will send you a baby hat that is truly 1/12th scale.

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    1. are you serious??? I was already jumping up and down in my head after your first comment (was eating breakfast when I saw and published it) and was going to happily accept your offer ask you how much you ask for it, but djeezz.. you don't have to do that, I would already be so happy with a hat, I'm happy to pay you for it! But we'll work that out, in any case, thanks so much for your very kind offer, you're sweet!!
      ps: I agree, if it isn't a one time thing due to circumstances that would explain (not excuse) it all, then she's not being very smart. And word will get around..

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    2. haha, quite determined you are ;) and supersweet.. I don't know what to say, but I guess a thank-you-so-much is the least! I'll e-mail you (I saw you have an emailadress provided by blogger)

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  7. If you don't get satisfaction I think it would be ok to name her, as a warning to others. I cannot fathom this, even if the pieces were similar which they clearly ARE NOT, how can she argue? This is nuts. Not really funny. The hat you ordered is cute. If Ebay or PayPal are involved it's a cinch to get your money back. They'd get a kick out of this :) I can think of another expression, "don't pee on my leg and tell me it's raining".......I'd go to the drug store and get a cheap pair of cheater glasses, send the wrong hat back and include the glasses, she needs them. Gee I think I'm madder than you are hahaha

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    1. I get what you're saying Linda, but I'm afraid the ramifications might outweigh the 'damage' done by far. We know how far the internet reaches and it will be online forever. I don't want to take the risk to cause unpredictable damage to her reputation and it wouldn't be worth it. And after the initial frustration and disbelief (trust me, no saint, I was angry) I now seriously just have to laugh about it, I don't want something so stupid ruining my day! But I get your anger, it's the first you've heard of it, I've had some time to see the fun side of it :D. But I do like your idea, if I hadn't been past the frustration I might have done it ;) ;) ;)

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  8. Hi Monique! Those bonnets are "similar", not "the same"!!! I am constantly surprised how people will really misuse language..... really not knowing the meaning of the words they use, but just using expressions out of habit! That is not meant to excuse her for insisting that you got what you ordered! Shame on her! But I agree with you that it is better to leave it alone and not make a big deal out of it. She will get what she deserves in the long run, she will lose customers if she treats them that way. I think you are wise to let it go and move on! The original picture is definitely a better bonnet and it will be very very sweet of Susan to make you one! THAT is what this mini-blogland is really all about!!! :):):)

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    1. Hi Betsy! Ha, it's amazing isn't it? And it's definitely something not worth of being angry over, so I'll just keep it for a good laugh :D. It's indeed VERY sweet of Susan, I'm so happy :D

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